Pouch Packaging Machine Support

Technical Support, Spare Parts, Maintenance & Training for BOEVAN Packaging Machines

When you're looking to purchase a packaging machine or plan a new packaging production line, what are your biggest concerns? support, spare parts, maintenance services and operator training or others? Whether you need help with machine operation, packaging quality, spare parts or production performance, Boevan technical team is here to help.

How Can We Help?

Technical Support

Get professional technical support for Boevan packaging machines, including packaging solutions, factory planning, machine operation, parameter settings, and production issues.

Troubleshooting

Encountering sealing problems, film tracking issues, filling errors, or machine alarms during production? Please submit your machine information and a description of the problem to our technical team.

Spare Parts

Request original spare parts and consumables for your Boevan packaging machine. Provide a photo of the nameplate on our equipment against the order number. Our team will help you find the correct parts based on your machine's production serial number.

Manuals and Documents

After equipment delivery, contact your dedicated project manager, who, together with our technical team, will provide you with product manuals and related documents.

Maintenance

We offer regular maintenance services. You can schedule maintenance services with your project manager every 1-3 years, which helps reduce unexpected downtime and extend the lifespan of the packaging machine.

Training

Boevan provides training in machine operation, changeover, maintenance, and troubleshooting to help your team operate equipment safely and efficiently.

Support for Different Packaging Machine Types

Packaging machines are critical to your automatic production line. When a machine stops, every minute of downtime can affect production capacity, delivery schedules and operating costs.
BOEVAN provides technical support for customers operating our HFFS, VFFS, premade pouch, stick pack and multilane packaging machines. From equipment design and production operation to fault detection and problem solving, we not only provide 20-hour online technical support but also offer local after-sales service. We safeguard your production.

HFFS Packaging Machine Support

BOEVAN HFFS packaging machines are designed for applications including doypack, flat pouch and other flexible packaging formats. Technical support may cover film feeding, pouch forming, filling, sealing, cutting, machine settings and packaging quality.
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VFFS Packaging Machine Support

BOEVAN VFFS machines support applications such as pillow bags, gusseet bag,stick packs and sachets. Our technical support can assist with film tracking, bag forming, filling, sealing, cutting, lane synchronization and machine parameters.
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Premade Pouch Machine Support

BOEVAN premade pouch packaging machines are designed for automatic pouch picking, filling and sealing applications. Support may include pouch feeding, pouch opening, pouch picking, filling accuracy, sealing and machine adjustment.
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Multilane Packaging Machine Support

Multilane packaging systems require accurate synchronization between film feeding, filling, sealing and cutting across multiple lanes. BOEVAN support can help with machine setup, lane synchronization, filling performance and packaging quality.
Explore Multilane Machines

Packaging Machine Troubleshooting

Boevan solves your troubleshooting problems during the production process. Specialized solutions make your production more stable and your products more aesthetically pleasing.

Specific problem investigation

Film Feeding & Tracking

Problem: Packaging film is not feeding correctly

Filling Problems

Problem: Inaccurate filling accuracy

Sealing Problems

Problem: The pouch is not sealing properly

Machine Alarm

Problem: The packaging machine displays an alarm

Packaging Machine Spare Parts

Using the correct spare parts helps maintain machine performance, packaging quality and production reliability. BOEVAN supplies original spare parts and wear parts for our packaging machines. The following is a standard spare parts list. Please refer to the project manager for specific spare parts requirements for each equipment model.

Get spare parts list →

Machine Manuals & Technical Documents

Looking for technical information about your BOEVAN packaging machine?

Please provide the machine model number and your production order (example: BZP-22-0020). We will then provide the relevant manuals and documentation.

Packaging Machine Maintenance

Preventive maintenance helps maintain machine performance, packaging quality and equipment reliability.

Maintenance requirements depend on the machine model, packaging material, product characteristics, production speed and operating environment. Always follow the maintenance instructions provided for your specific machine.

If you need assistance identifying maintenance requirements or replacement components for a BOEVAN packaging machine, contact our technical support team with your machine model and serial number.

Packaging Machine Training

Proper machine operation and maintenance can help improve production consistency and reduce avoidable downtime.

BOEVAN can provide training support for machine operators and maintenance personnel according to the equipment and project requirements.

Packaging Machine Upgrade & Modification

Production requirements can change as your products, packaging materials and output requirements evolve.

For selected BOEVAN machines, our technical team can evaluate potential upgrades, format changes and additional functions based on the existing machine configuration.

Need Technical Support?

Please tell us your packaging machine requirements, and our team will review the information you provide.

To resolve your needs more quickly, please provide your machine model, serial number, and other information. Photos or videos will also help our technical team understand the problem.

Before Contacting BOEVAN Support

Providing complete machine information helps our technical team understand your situation and respond more efficiently.

Please prepare the following information:

1. Machine Model & Serial Number

e.g., Model BHD-280DSC1, Serial Number: BZP-24-0020

2. Product Information

Please inform us of the product you are currently packaging and whether it maintains the same characteristics as when you placed the order.

3. Packaging Materials

Please provide the material and specifications (if any) of the film or packaging bags.

4. Packaging Specifications

Please provide the dimensions and sealing method of the packaging bags or pouches.

5. Production Speed

Please provide the current or target production speed.

6. Alarm Information

Please provide any alarm codes or HMI information displayed by the machine.

7. Problem Description

Please describe the cause of the problem, the start time, and whether it occurs continuously or intermittently.

8. Photos

Photos of the machine, packaging materials, packaging bags, and the problem area will be helpful to us.

9. Video

A short video demonstrating the problem will help our technical team understand the machine's operation.